Volume 37 Issue 6
Nov.  2022
Turn off MathJax
Article Contents
FENG Xiao-liang, XU Yong-le, HE Kai. Product Publicity, Community Control and Brand Community Marketing: Based on Self-determination Theory[J]. Journal of Guangdong University of Finance & Economics, 2022, 37(6): 76-88.
Citation: FENG Xiao-liang, XU Yong-le, HE Kai. Product Publicity, Community Control and Brand Community Marketing: Based on Self-determination Theory[J]. Journal of Guangdong University of Finance & Economics, 2022, 37(6): 76-88.

Product Publicity, Community Control and Brand Community Marketing: Based on Self-determination Theory

  • Received Date: 2022-03-08
    Available Online: 2023-01-13
  • Publish Date: 2022-11-28
  • Brand community marketing has become an important means of enterprise market development in the era of social media. However, the rationality of the product publicity and community control strategies for brand community marketing is controversial. Some scholars argue that brand community should be dominated by users and should not become a tool for enterprises to sell products and control users, but this is contrary to the actual practice of enterprises. To interpret this controversy, this paper explores the influence of product publicity and community control strategies on user participation behavior based on self-determination theory.Through the combination of questionnaire data and behavioral data, it is found that although the community control strategy had a negative impact on user participation behavior, the negative effect of product publicity strategy was not found; in addition, user community identity had a moderating effect on community control strategy, and product publicity and community control strategies had a positive effect on users with high identity. The conclusions of this paper expand the rationality boundary of brand community marketing and provide theoretical recommendations for the practice of brand community marketing.
  • loading
  • [1]
    ALGESHEIMER R, DHOLAKIA U M, HERRMANN A. The social influence of brand community: evidence from European car clubs[J]. Journal of Marketing, 2005, 69(3): 19-34. doi: 10.1509/jmkg.69.3.19.66363
    [2]
    黄敏学, 廖俊云, 周南. 社区体验能提升消费者的品牌忠诚吗——不同体验成分的作用与影响机制研究[J]. 南开管理评论, 2015(3): 151-160. doi: 10.3969/j.issn.1008-3448.2015.03.016
    [3]
    NAMBISAN S. Designing virtual customer environments for new product development: toward a theory[J]. Academy of Management Review, 2002, 27(3): 392-413. doi: 10.2307/4134386
    [4]
    NAMBISAN S, BARON R A. Virtual customer environments: testing a model of voluntary participation in value co-creation activities[J]. Journal of Product Innovation Management, 2009, 26(4): 388-406. doi: 10.1111/j.1540-5885.2009.00667.x
    [5]
    PORTER C E, DONTHU N, MACELROY W H, et al. How to foster and sustain engagement in virtual communities[J]. California Management Review, 2011, 53(4): 80-110. doi: 10.1525/cmr.2011.53.4.80
    [6]
    TSAI M, CHENG N, CHEN K. Understanding online group buying intention: the roles of sense of virtual community and technology acceptance factors[J]. Total Quality Management & Business Excellence, 2011, 22(10): 1091-1104.
    [7]
    GOH K Y, HENG C S, LIN Z. Social media brand community and consumer behavior: quantifying the relative impact of user-and marketer-generated content[J]. Information Systems Research, 2013, 24(1): 88-107. doi: 10.1287/isre.1120.0469
    [8]
    HOMBURG C, EHM L, ARTZ M. Measuring and managing consumer sentiment in an online community environment[J]. Journal of Marketing Research, 2015, 52(5): 629-641. doi: 10.1509/jmr.11.0448
    [9]
    CASALÓ L V. Promoting consumer's participation in virtual brand communities: a new paradigm in branding strategy[J]. Journal of Marketing Communications, 2008, 14(1): 19-36. doi: 10.1080/13527260701535236
    [10]
    WIRTZ J, AMBTMAN A D, BLOEMER J, et al. Managing brands and customer engagement in online brand communities[J]. Journal of Service Management, 2013, 24(3): 223-244. doi: 10.1108/09564231311326978
    [11]
    FOURNIER S, LEE L. Getting brand communities right[J]. Harvard Business Review, 2009, 87(4): 105-111.
    [12]
    MUNIZ A M, O'GUINN T C. Brand community[J]. Journal of Consumer Research, 2001, 27(4): 412-432. doi: 10.1086/319618
    [13]
    KOZINETS R V. The field behind the screen: using netnography for marketing research in online communities[J]. Journal of Marketing Research, 2002, 39(1): 61-72. doi: 10.1509/jmkr.39.1.61.18935
    [14]
    ARMSTRONG A G, HAGEL J. The real value of online communities[J]. Harvard Business Review, 1996, 74(3): 134-141.
    [15]
    刘新, 杨伟文. 虚拟品牌社群认同对品牌忠诚的影响[J]. 管理评论, 2012(8): 98-108. doi: 10.14120/j.cnki.cn11-5057/f.2012.08.014
    [16]
    SCHOUTEN J W, MCALEXANDER J H, KOENIG H F. Transcendent customer experience and brand community[J]. Journal of the Academy of Marketing Science, 2007, 35(3): 357-368. doi: 10.1007/s11747-007-0034-4
    [17]
    TSAI H T, BAGOZZI R P. Contribution behavior in virtual communities: cognitive, emotional, and social influences[J]. MIS Quarterly, 2014, 38(1): 143-164. doi: 10.25300/MISQ/2014/38.1.07
    [18]
    许军, 梅姝娥. 虚拟顾客共同创造影响因素的实证研究[J]. 管理学报, 2014(12): 1841-1849. doi: 10.3969/j.issn.1672-884x.2014.12.015
    [19]
    MCALEXANDER J H, SCHOUTEN J W, KOENIG H F. Building brand community[J]. Journal of Marketing, 2002, 66(1): 38-54. doi: 10.1509/jmkg.66.1.38.18451
    [20]
    SPAULDING T J. How can virtual communities create value for business?[J]. Electronic Commerce Research & Applications, 2010, 9(1): 38-49.
    [21]
    楼天阳, 范钧, 吕筱萍, 等. 虚拟社区激励政策对成员参与动机的影响: 强化还是削弱?[J]. 营销科学学报, 2014(3): 99-112. https://www.cnki.com.cn/Article/CJFDTOTAL-HSXX201003024.htm
    [22]
    廖俊云, 黄敏学, 彭捷. 虚拟品牌社区成员社会化策略及其影响[J]. 南开管理评论, 2016(5): 171-181. doi: 10.3969/j.issn.1008-3448.2016.05.016
    [23]
    MOCHON D, JOHNSON K, SCHWARTZ J, et al. What are likes worth? a Facebook page field experiment[J]. Journal of Marketing Research, 2017, 54(2): 306-317. doi: 10.1509/jmr.15.0409
    [24]
    HUANG P, TAFTI A, MITHAS S. Platform sponsor investments and user contributions in knowledge communities: the role of knowledge seeding[J]. MIS Quarterly, 2018, 42(1): 213-240. doi: 10.25300/MISQ/2018/13490
    [25]
    HANSON S, JIANG L, DAHL D. Enhancing consumer engagement in an online brand community via user reputation signals: a multi-method analysis[J]. Journal of the Academy of Marketing Science, 2019, 47(2): 349-367. doi: 10.1007/s11747-018-0617-2
    [26]
    GALLAUGHER J, RANSBOTHAM S. Social media and customer dialog management at Starbucks[J]. MIS Quarterly Executive, 2010, 9(4): 197-212.
    [27]
    CHAUHAN K, PILLAI A. Role of content strategy in social media brand communities: a case of higher education institutes in India[J]. Journal of Product & Brand Management, 2013, 22(1): 40-51(12).
    [28]
    ESCALAS J E. Self-referencing and persuasion: narrative transportation versus analytical elaboration[J]. Journal of Consumer Research, 2007, 33(4): 421-429. doi: 10.1086/510216
    [29]
    MANGOLD W G, FAULDS D J. Social media: the new hybrid element of the promotion mix[J]. Business Horizons, 2009, 52(4): 357-365. doi: 10.1016/j.bushor.2009.03.002
    [30]
    LIN H F. Understanding behavioral intention to participate in virtual communities[J]. Cyberpsychol & Behav, 2006, 9(5): 540-547.
    [31]
    DECI E L, RYAN R M. Intrinsic motivation and self-determination in human behavior[M]. New York: Plenum Press, 1985.
    [32]
    RYAN R M, DECI E L. Intrinsic and extrinsic motivations: classic definitions and new directions[J]. Contemp Educ Psychol, 2000, 25(1): 54-67. doi: 10.1006/ceps.1999.1020
    [33]
    汤超颖, 艾树, 龚增良. 积极情绪的社会功能及其对团队创造力的影响: 隐性知识共享的中介作用[J]. 南开管理评论, 2011(4): 129-137. doi: 10.3969/j.issn.1008-3448.2011.04.015
    [34]
    RYAN R M, DECI E L. Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being[J]. American Psychologist, 2000, 55(1): 68-78. doi: 10.1037/0003-066X.55.1.68
    [35]
    LAKHANI K, WOLF B. Why hackers do what they do: understanding motivation and effort in free/open source software projects[J]. Social Science Research Network, 2003, 15(9): 3-21.
    [36]
    张旭, 樊耘, 黄敏萍, 等. 基于自我决定理论的组织承诺形成机制模型构建: 以自主需求成为主导需求为背景[J]. 南开管理评论, 2013(6): 59-69. doi: 10.3969/j.issn.1008-3448.2013.06.007
    [37]
    PELLETIER L G, FORTIER M S, VALLERAND R J, et al. Associations among perceived autonomy support, forms of self-regulation, and persistence: a prospective study[J]. Motivation and Emotion, 2001, 25(4): 279-306. doi: 10.1023/A:1014805132406
    [38]
    GILLET N, GAGNÉ M, SAUVAGÈRE S, et al. The role of supervisor autonomy support, organizational support, and autonomous and controlled motivation in predicting employees' satisfaction and turnover intentions[J]. European Journal of Work and Organizational Psychology, 2013, 22(4): 450-460. doi: 10.1080/1359432X.2012.665228
    [39]
    张剑, 张建兵, 李跃, 等. 促进工作动机的有效路径: 自我决定理论的观点[J]. 心理科学进展, 2010(5): 752-759. https://www.cnki.com.cn/Article/CJFDTOTAL-XLXD201005007.htm
    [40]
    ZHOU Z, ZHANG Q, SU C, et al. How do brand communities generate brand relationships? intermediate mechanisms[J]. Journal of Business Research, 2012, 65(7): 890-895. doi: 10.1016/j.jbusres.2011.06.034
    [41]
    WOISETSCHLÄGER D M, HARTLEB V, BLUT M. How to make brand communities work: antecedents and consequences of consumer participation[J]. Journal of Relationship Marketing, 2008, 7(3): 237-256. doi: 10.1080/15332660802409605
    [42]
    KOH J, KIM Y G. Knowledge sharing in virtual communities: an e-business perspective[J]. Expert Systems with Applications, 2004, 26(2): 155-166. doi: 10.1016/S0957-4174(03)00116-7
    [43]
    马双, 王永贵. 虚拟品牌社区重在"维系情感"还是"解决问题"?——基于承诺的差异性影响的实证研究[J]. 经济管理, 2015(1): 77-86. https://www.cnki.com.cn/Article/CJFDTOTAL-JJGU201501011.htm
    [44]
    BURGOON M, ALVARO E, GRANDPRE J, et al. Revisiting the theory of psychological reactance: communicating threats to attitudinal freedom[M]. Thousand Oaks: SAGE Publications Inc, 2002.
    [45]
    HAYES J L, GOLAN G, BRITT B, et al. How advertising relevance and consumer-brand relationship strength limit disclosure effects of native ads on Twitter[J]. International Journal of Advertising, 2020, 39(1), 131-165. doi: 10.1080/02650487.2019.1596446
    [46]
    KWON E S, KIM E, SUNG Y, et al. Brand followers: consumer motivation and attitude towards brand communications on Twitter[J]. International Journal of Advertising, Routledge, 2014, 33(4): 657-680. doi: 10.2501/IJA-33-4-657-680
    [47]
    MCWILLIAM G. Building stronger brands through online communities[J]. Mit Sloan Management Review, 2000, 41(3): 43-54.
    [48]
    PETERS K, CHEN Y, KAPLAN A M, et al. Social media metrics—a framework and guidelines for managing social media. [J]. Journal of Interactive Marketing, 2013, 27(4): 281-298. doi: 10.1016/j.intmar.2013.09.007
    [49]
    MARTÍNEZ-LÓPEZ F J, ANAYA R, MOLINILLO S, et al. Consumer engagement in an online brand community[J]. Electronic Commerce Research & Applications, 2017, 23: 24-37.
    [50]
    DECI E L, RYAN R M. The empirical exploration of intrinsic motivational processes[J]. Advances in Experimental Social Psychology, 1980, 13(8): 39-80.
    [51]
    TSAI H T, PAI P. Why do newcomers participate in virtual communities? an integration of self-determination and relationship management theories[J]. Decision Support Systems, 2014, 57(3): 178-187.
    [52]
    BILLIG M S, TAJFEL H. Social categorization and similarity in intergroup behaviour[J]. European Journal of Social Psychology, 2010, 3(1): 27-52.
    [53]
    BECERRA E, BADRINARAYANAN V. The influence of brand trust and brand identification on brand evangelism[J]. Journal of Product & Brand Management, 2013, 22(5/6): 371-383.
    [54]
    LISJAK M, LEE A Y, GARDNER W L. When a threat to the brand is a threat to the self: the importance of brand identification and implicit self-esteem in predicting defensiveness[J]. Personality and Social Psychology Bulletin, 2012, 38(9): 1120-1132.
    [55]
    KORNUM N, GYRD-JONES R, AL ZAGIR N, et al. Interplay between intended brand identity and identities in a Nike related brand community: co-existing synergies and tensions in a nested system[J]. Journal of Business Research, 2017, 70: 432-440.
    [56]
    CHANG C W, KO C H, HUANG H C, et al. Brand community identification matters: a dual value-creation routes framework[J]. Journal of Product & Brand Management, 2019, 29(3): 289-306.
    [57]
    BRACKETTL K, CARRB N. Cyberspace advertising vs. other media: consumer vs. mature student attitudes[J]. Journal of Advertising Research, 2001, 41(5): 23-32.
    [58]
    LEE J, SUH A. How do virtual community members develop psychological ownership and what are the effects of psychological ownership in virtual communities?[J]. Computers in Human Behavior, 2015, 45(C): 382-391.
    [59]
    KIM H-W, KANKANHALLI A, LEE S-H. Examining gifting through social network services: a social exchange theory perspective[J]. Information Systems Research, 2018, 29(4): 805-828.
    [60]
    YADAV M S, PAVLOU P A. Marketing in computer-mediated environments: research synthesis and new directions[J]. Journal of Marketing, 2014, 78(1): 20-40.
    [61]
    马向阳, 王宇龙, 汪波, 等. 虚拟品牌社区成员的感知、态度和参与行为研究[J]. 管理评论, 2017(7): 70-81. https://www.cnki.com.cn/Article/CJFDTOTAL-ZWGD201707007.htm
    [62]
    THACKERAY R, NEIGER B L, HANSON C L, et al. Enhancing promotional strategies within social marketing programs: use of Web 2.0 social media[J]. Health Promotion Practice, 2008, 9(4): 338.
  • 加载中

Catalog

    通讯作者: 陈斌, bchen63@163.com
    • 1. 

      沈阳化工大学材料科学与工程学院 沈阳 110142

    1. 本站搜索
    2. 百度学术搜索
    3. 万方数据库搜索
    4. CNKI搜索

    Figures(1)  / Tables(7)

    Article Metrics

    Article Views(291) PDF Downloads(22) Cited by()
    Proportional views
    Related

    /

    DownLoad:  Full-Size Img  PowerPoint
    Return
    Return